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Pre-sales questions
Q. Will you place ads
on my site?
A. We will NOT place
ads on your site.
Q. Do you allow sites
to advertise for money,
on their web site?
A. Yes, we allow sites
to have commercial advertisements.
Q. What forms of payment
do you accept?
A. We take PayPal subscriptions
and checks
Q. Are your server's
Unix, or NT?
A. Our servers are Linux
Red Hat 7.3. and Red Hat
9.0
Q. Do you allow adult
sites?
A. NO, we don't allow adult
sites.
Q. Is tax included with
my monthly or yearly plan?
A. Yes, tax is included
within the price.
Q. What control panel
do you use and do you have
a demo?
A. The control panel we
use is called Cpanel. A
demo of Cpanel can be found
here Login with the
username demo, and the password
demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. Can I host friends?
A. Yes, you may host your
friends.
Q. How long does it take
to setup my account?
A. Your account will be
setup within 24 hours of
ordering. (subject to payment
method)
Q. Are there any hidden
costs, or setup fees?
A. No
Q. Do you offer telnet
or shell access?
A. No due to security reason's
we do not offer telnet or
shell access. You are still
able to unzip files on the
server using our file manager
as well as the ability to
setup cron jobs.
Q. Can I password protect
directories?
A. Yes you can password
protect directory's within
CPanel.
DNS
Q. How long does
it take to get my domain
working?
A. It usually takes 24-48
hours for a domain to fully
propagate.
Q. What do I set my domains
name server's to?
A. Please read your welcome
e-mail if you have lost
your welcome email you can
email us requesting your
dns.
Control
panel
Q. Do you
have a manual for our control
panel?
A. Go to
http://www.cpanel.net/docs/pdf/cpanel/
Q. Where
do I go to login to my control
panel?
A. You go to http://www.yourdomain.com/cpanel
or you can login using the
login panel on the left
throughout our site.
Q. How do I make sub-domains?
A. To make a sub-domain
login to your control panel
and click "domain management"
inside of domain management
you will see a place to
manage and add sub-domains.
FTP
Q. Where can I download
a free FTP?
A. We recommend downloading
WS FTP from
here
Q. It's not letting me
upload my files what's wrong?
A. Make sure you are uploading
to the right web directory
which is the public_html
folder.
Q. Why
doesn't my ftp password
change when I change my
Cpanel password?
A. Please allow 24 hours
for your FTP password to
sync with your Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local
path to perl?
A. The path to perl is
/usr/bin/perl
Q. What
is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What
is the path to ImageMagick?
A. The path to ImageMagick
is
/usr/bin/
Q. What
is the path to convert for
ImageMagick?
A. The path to convert is
/usr/bin/
Q. What is the path to
sendmail?
A. The path to sendmail
is /usr/sbin/sendmail
E-mail
Q. How
do I create email accounts?
A. To create an email account
login to your control panel
and click add/remove email
account's.
Q. What do I put for
both incoming and outgoing
mail server?
A. For both incoming and
outgoing mail server put
mail.yourdomain.com
Q. Where
do I go to check my emails
using my browser?
A. yourdomain.com/webmail/
Q. How
can I setup webmail to go
directly to horde, neomail
or squirrel mail?
A. Login to the one you
prefer to use after doing
so copy the entire url from
your address bar. You will
not login to your cpanel
and create a subdomain to
go to the address you just
copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts
are working on the server.
How do I get them to work?
A. Make sure that they are
chmoded to 755
Q. How
do I create databases and
manage them?
A. Login to your cpanel
and click MySQL Databases.
After your database is created
you can manage it from phpmyadmin.
This can be found at the
very bottom of the MySQL
page.
Software Versions
Q. What version of php
are you using?
A. We are using version
4.4.0
Q. What version of perl
are you using?
A. We are using version
5.8.0.
Q. What
version of MySQL are you
using?
A. We are using version
4.1.14-standard
Q. What
version of cpanel are you
using?
A. Our servers automatically
stay up to date with the
most recent stable Cpanel
version. as of 3-26-06 10.8.1-RELEASE
113
Billing
Q. How
do I make a payment?
A. All online payments are
recurring. Your payment
will automatically be deducted.
If you are mail in, send
payments to:
Puppy Power Hosting
1636 Powell Rd.
Augusta, GA 30909
Q. How
do I stop billing?
A. If you wish to close
your account simply email
us your username, password,
and why you wish to cancel.
You must also include "I
give you permission to delete
my website and all of it's
content."
SSL
Q. What is the difference
between shared ssl and private
ssl?
A. A shared ssl displays
as https//ip/~yourusername/
A private ssl would display
as https://www.yourdomain.com
in the address bar.
Q. How do I purchase
a private ssl from you and
what type is it?
A. Please email to do so.
Q. Whats the path to
the free shared ssl?
A. We need to activate the
shared ssl on each site
manually that will require
it.
Q. I'm going to purchase
my own ssl what do I need
to know?
A. Our servers are Apache
+ Mod SSL If you require
assistance from us to install
it there will be a $35.00
installation fee.
Q. How do I transfer
a ssl?
A. Every place that sells
ssl's has a different transfer
procedure. You will need
to ask the
supplier you purchased
it from.
Subdomains
Q.
READ THIS BEFORE SETTING
UP A SUBDOMAIN!
A.
To create a sub domain cpanel
asks for the name you wish
to use. MAKE SURE the subdomain
name you give it doesn't
have a folder already named
that name. If it does the
sub will not work. Example...
I want to create the subdomain
test.mydomain.com so my
sub name is going to be
test. If I already have
a folder in my ftp named
test I need to delete it
or rename it to something
different before I create
the subdomain with the test
name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain
name. A subdomain is anything
that replaces the www in
a domain name.forum.aol.com
is a subdomain. www.forum.aol.com
is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a
fully functional domain
that will work out of a
folder in your main sites
ftp.
Q.
READ THIS BEFORE SETTING
UP AN ADDON DOMAIN!
You cannot create an addon
domain if your dns hasn't
proprograted to the server
already. So after you change
the sites dns you are trying
to add you will need to
wait 24-48 hours before
attempting to create your
addon domain.
A. There are three fields
cpanel asks for when creating
an addon domain.
1. "New
Domain Name:"
You will put in the newdomain.com
do not put www in the name!
2. "Username/directory/subdomain
Name:" This will be the
folder cpanel creates in
your main accounts ftp.
MAKE SURE that the name
you give it doesn't already
have a folder. Example...
If you want to give it the
username chris. You cannot
have a folder in your account
named chris already. If
you do and still try creating
the username for the addon
domain to be chris you will
mess a lot of things up!!!
3. "Password:"
fill in any password you
want here.
Q. Help I added an addon
domain why did it say subdomain
added?!!?
A. It creates it as a subdomain
by creating the folder within
your main sites ftp. Please
ignore this! It is a fully
functional domain name.
It is only called a subdomain
when in fact it is an addon
domain.
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